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Outsourcing your linen services can bring you long-term time and money savings. It also allows you to reallocate more of your time to revenue generating activities. Your linens serve a vital role in your daily operations and choosing the right linen service provider is key to maintaining the highest level of quality and efficiency. Consider the following factors as you choose who to entrust with your linens.

Things to Consider When Choosing Your Linen Service Provider


Pricing and Linens

Make sure you understand the pricing structure for all the services you will be using. Make sure you are using a company that provides the highest quality service within your budget. Ask to examine the materials they use and make sure they are high-quality linens.

Quality of Service

Choose a company who not only uses high-quality linens but provides the highest quality customer service as well. Choosing a company that has been in business a while is a good way to make sure you will get the best quality service.


Look for a company with a solid reputation. Look up reviews online. How are they rated with the Better Business Bureau? If they have complaints, how did they handle them? A company’s reputation will tell you a lot about the kind of experience you will have working with them.

Delivery and Pickup  

Will they provide you with pickup and delivery services? Make sure they are able to provide these services the way you need them. Do they charge extra for them? You do not need problems with your linen services to take time away from your normal operations.

Licensing and Insurance  

There are licenses specific to providing laundry service they should have. Make sure they are capable of keeping you compliant if you are in the healthcare industry. You also want to work with a company that carries liability insurance specific to laundry services.

Find a Company You Can Trust

Choosing the best linen service provider will take a little time and effort, but it will be well worth it when you find a company you can trust. Use these guidelines to get started in your search. If your business is in the Houston and surrounding areas, Wilkins Linen is your linen management professional.  Contact Us to begin developing a linen strategy with our team that has over 60 years of experience in the linen rental and laundering industry.


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